TDXVOICE, LLC, described in this document as the Company, we, or us, respects the privacy of everyone who visits the dispatch works website at https://www.tdxvoice.hair, reaches the office by telephone, or writes to the team by email. The developer responsible for building and maintaining the site and its supporting services is TDXVoice. This policy explains in plain terms what data the site and the works collect, why that data is collected, how long it is held, and the choices that belong to each visitor.
Privacy is not a spare page bolted on after the real work. For a business that records dispatch lines and carries radio traffic on behalf of fleets, careful handling of information is part of the daily craft. The same discipline that keeps a talkgroup clean and a log honest is applied to the identities, contact details, and account records that move through the office in Ogden, Utah.
By reading this document you agree to understand the practices below. If any part of the policy is unclear, or if you would like a copy of the information held about you, please use the contact details at the end of the page. The Company will answer every reasonable request without delay and without asking you to fight for a basic courtesy.
TDXVOICE, LLC operates from a physical works in the United States. The registered and operating address for the Company is 4297 S 600 W, Ogden, 84405-3553, United States (US). This policy is maintained by, and enforceable through, that office.
The Company works in the design of voice dispatch, radio discipline, and computer integrated systems that coordinate fleets and field crews. None of that operation depends on hoarding the private records of the people who simply read about the services or who visit the site to understand how a dispatch bay works.
Questions about data handling can be directed to the dispatch line at memo@tdxvoice.hair or by telephone to +16074004556. Written enquiries are welcomed at the postal address above. The person who answers the line will route privacy matters to the senior staff member responsible for the records.
This policy applies to information gathered through the public website, through direct email messages, through telephone contact with the office, through the contact form, and through any quotation, questionnaire, order, or support request sent to the Company. The policy also describes how voice records tied to dispatch services are managed when those services are supplied under a separate written agreement.
The policy does not cover the practices of any website that links away from this page, any social network that hosts a public profile of the Company, or any third party whose service a visitor chooses to reach from this site. Each of those external places keeps its own rules, and a visitor should review those rules before granting access.
Nothing in this policy reduces the stronger protections that a specific contract or a specific law grants to a particular customer. Where a customer agreement says more about voice retention or access than this policy does, that agreement governs the shared work.
The Company collects only the information that a task genuinely needs. The kinds of data seen across the works fall into a few clear groups:
The Company does not collect passwords that belong to other sites, does not ask for payment card numbers through the public pages, and does not demand identity documents from ordinary visitors who only want an answer to a question.
Information reaches the Company through several ordinary lanes. First, a visitor gives it freely by completing the contact form, sending an email, calling the office, or uploading a document to seek a quotation. Second, the works collects it as a matter of network routine when a browser loads the site. Third, the Company receives it from a customer who hands over access to a dispatch system so that support or maintenance can be provided.
Cookies and similar small files, described later in this policy, may also place brief data on a device so that a returning visitor is recognised and the site remembers sensible choices such as a language or a previously completed subject. None of that data is bought from brokers, and the Company does not resell a visitor list to outsiders.
When the office receives data through a customer who controls a dispatch or radio network, the Company acts on the instructions of that customer. The customer remains the owner of the fleet records, and the Company holds them only as far as the service requires.
Every use of personal data by the Company serves a stated, lawful purpose. The principal uses are to answer enquiries, to price and deliver services, to manage an account, to provide support, to improve the public pages, to protect the security of the network, and to meet a legal duty.
Contact details let the team reply to a question, schedule a patch-in demonstration, or send a quotation that a fleet can review. Billing data supports invoicing and helps the works keep the books honest. Technical data shows which pages are useful and which parts of the site confuse a visitor, so the works can direct improvement where it is most needed.
Voice and dispatch records are used to operate the service contract that created them: to place a call into the right talkgroup, to keep a log for the customer, and to answer a review request from someone the customer has authorised. Unless a law requires otherwise, the Company will not listen to a recorded line for its own benefit or share that audio for marketing.
The Company does not sell personal data, does not trade a mailing list in secret, and does not use the content of private correspondence to target advertising. When a purpose is no longer supported by the task, the related data is archived or removed.
Where a data protection law such as the European Union General Data Protection Regulation applies, the Company relies on a clear set of lawful bases. Consent is used when a person freely agrees to a specific use, such as signing up for a dispatch newsletter or accepting an optional cookie. Contract is used when the data is needed to deliver the service or quotation a person requested. Legitimate interest is used for security, for fraud prevention, and for the smooth running of the site, balanced carefully against the privacy of the visitor.
A legal obligation may require the Company to keep certain records, such as tax notes for a fixed number of years, even when a visitor asks for deletion. Where that is the case the Company will explain the limit plainly and will not hold the data a day longer than the law insists.
At no point does the Company rely on a stretched idea of legitimate interest to justify a use that a reasonable person would never expect. Each decision to process data is tested against what the visitor would fairly anticipate from a professional dispatch works.
The Company keeps personal data close. It is shared only where a genuine task requires it, and never in bulk for the benefit of a stranger. The main reasons for disclosure are: performance of the service a customer ordered, a request by the person who holds the data, a duty imposed by law, or the defence of a legal right.
When a court order, a regulator, or a lawful warrant demands records, the Company will first check that the request is genuine and in scope. Where it is possible and lawful to do so, the Company will give the affected person a reasonable chance to object before data is released.
In the event the Company is ever acquired or merged into another business, personal data may move as part of that transaction. The new owner will be bound to this policy or to an equally protective one, and notice of the change will be published on this page.
To run the site and the dispatch works the Company relies on a small set of trusted providers. These include the firm that hosts the website, the channel that carries email to the office, the service that keeps the contact form working, and occasionally a specialist who helps maintain a radio or network component.
Each provider receives only the data its own task needs and every provider is chosen for strong security and a clear privacy record. The Company asks each one to keep the data confidential, to process it only on the instructions of the Company, and to delete or return it when the work ends. Where a name is genuinely useful the Company can list the major categories of providers on request.
A provider is never authorised to sell the data it touches on behalf of the Company, to use that data for its own advertising, or to hand the records to a second vendor without permission. A breach by any provider is treated as a breach of this policy.
A cookie is a small piece of text that a website places on a device so the site can remember a detail between visits. The dispatch works uses a few cookies to keep the listening simple. A functional cookie remembers choices that a visitor has made, such as the subject field on the enquiry form, so a return does not mean starting over.
Standard server logs and a modest level of audience measurement help the Company understand how many people visit, which pages help them, and which devices present a problem. The data collected this way is kept in an aggregated, non-identifying form wherever possible and is used to keep the site working well.
Visitors can control cookies through their own browser settings. Blocking every cookie will not stop the public pages from working, though it may ask a visitor to repeat a choice on the next visit. The Company never uses the public cookie data to build a detailed profile of a single person.
A separate part of the Company work involves recorded dispatch lines and live radio traffic carried for fleet customers. These records are different in character from the modest data a website gathers. They can include voices, positions, times, and instructions that matter to safety and to compliance.
Land mobile radio recordings are treated with the care of evidence. The Company captures the audio at the moment of a call, stamps it with the time and the talkgroup, and stores it in an account that belongs to the customer who runs the fleet. The customer sets the rules for who may hear a line, how long the archive runs, and what happens when a worker leaves the team.
As the processor of those records the Company follows the written instruction of the customer. It does not listen to archived lines for curiosity, does not use the content to sell equipment, and releases a recording only to a person the customer has cleared or to a law that has been verified. At the end of the agreed period the archive is closed or transferred under the customer guidance.
The dispatch works publishes technical information aimed at professional fleet operators. It is not designed to attract children, and it does not knowingly collect personal information from any person under the age of 16 without the consent of a parent or guardian. If the office ever learns that a child under 16 has sent personal data through the site, the Company will remove the record promptly from the active files.
No element of the site invites a child to share a name, an address, or a device. No games, contests, or member areas are offered that would require a child to register. If a parent believes that their child has given personal data to the Company by mistake, the contact details at the end of this page reach the person who will delete it.
Because fleets sometimes carry families or community passengers, voice policies for a public safety channel are set by the customer operator under its own consent duties. The Company provides tools that let that operator control recording and access, but the operator decides who may ride the channel.
Keeping records safe at the Company means layers, not luck. Transmission of the public pages is protected with current transport encryption. Access to accounts and to the dispatch archives is limited to the few staff members who need it for their role, each of whom is bound to keep it confidential.
Where the works stores a recorded line or a customer roster, the data sits in controlled systems with restricted keys and regular back-ups so that a failure does not become a loss. Staff are trained to recognise a fake request, a risky attachment, and an unexpected download, and the Company keeps a record of who reached which file.
No method of storage or transmission over the internet is completely secure. The Company cannot guarantee that a determined attacker will never find a weakness, but it commits to guarding the gates with strong, current controls and to telling affected people promptly if a real breach touches their data.
The Company keeps personal data only as long as the purpose lasts, plus an honest margin for the law and for ordinary business care. An enquiry from an interested visitor is held until the thread is resolved and then for a short period while the file is closed. Billing records follow the period a tax rule requires. Sign in and site logs are kept just long enough to spot a problem or an attack, then reduced to a digest.
Voice archives follow the retention schedule that the customer operator sets under its own duty. Where no schedule exists the Company recommends a sensible default and will close a line automatically once its reason has gone. When a retention period ends the data is deleted, or if a court or a customer insists it be kept, the keeping is explained in writing.
Deletion at the Company means removal from the live systems and from the ordinary back-up cycle within a reasonable window. The Company will not quietly keep a copy in a corner after telling a person their record has gone.
Whatever your home state or country, a reasonable expectation of control over your own data does not cost extra. Where the law grants a formal set of rights, the Company honours them. You may ask for a copy of the information the Company holds about you, ask that an error be corrected, ask that processing stop or reduce, ask that data be exported in a common format, ask that a file be deleted, or withdraw a consent you gave earlier.
These requests are handled without charge and without punishment for having made them. The Company may ask for enough detail to confirm that the person making the request is the person the record concerns, and may take a little longer where the request is broad. Each request receives a clear answer within the window the law allows.
The strongest of these choices belong to the holder of a fleet account. The customer decides who may hear a line, how long an archive lives, and what a leaving worker can still reach. Where a customer and a worker disagree over a voice record, the Company follows the customer instruction unless a verified law commands otherwise.
Residents of California hold extra rights under the California Consumer Privacy Act and its amendments. These sit beside the general rights above. A California resident may ask what personal information the Company has collected, may ask that it be deleted, may correct a record that is wrong, and may direct the Company not to sell or share their personal data.
The Company does not sell personal data as the California law defines that word, and it does not use the public site data to draw a detailed portrait of a single person. Because there is no sale and no profiling, there is no need for a formal opt out switch, though a Californian may always reach the office to confirm how a record is used.
Authorised agents may act for a California resident who has given written permission, and the Company will verify the authority carefully before responding with private details. No Californian is treated differently for choosing to exercise any right under this policy.
Beyond California a growing number of states in the United States and laws abroad, including the European General Data Protection Regulation and the United Kingdom data regime, grant overlapping rights. The Company reads the most protective rule that applies at the moment and honours that standard for the person concerned.
Where a data protection authority oversees a request, a person who is not satisfied with the Company answer may complain to that authority after giving the office a fair chance to put the matter right. The Company intends that its own reply rarely leaves anyone needing a second, external step.
Because TDXVOICE, LLC is a private company that sells services, most visitors will be operators in the United States. Still, the site may be read from many places, and the spirit of this policy holds wherever the reader sits.
The Company is based in the United States. Data gathered on the public site is stored through providers that may keep copies in the United States or in other data centers around the world. When a visitor from outside the United States sends an enquiry, that data may move across a border as the message travels to the office.
For people protected by a rule that limits cross border data movement, the Company relies on safeguards that the law recognises, such as standard contractual clauses agreed with providers, or clear consent for the specific sending of the message. The Company does not treat an international visitor as fair game for weaker protection.
A written request can receive an outline of where a particular kind of record is kept and what safeguard carries it. The office will answer such a question candidly and will not hide the geography of its own storage.
The public pages may, from time to time, point to resources held by others, such as a standards body, a manufacturer documentation set, or a government radio authority. The Company does not control those pages and is not responsible for what another owner collects when a visitor follows the link.
Because a link is offered to help a visitor, the Company assumes the destination treats visitors fairly. It cannot promise that on behalf of a stranger, so a visitor who cares about strength of protection should read the destination privacy page before sharing anything there. Leaving the dispatch works pages is the moment this policy hands over to another.
Linking to a source is never an endorsement of the personal data practices of that source. When the Company learns that a linked page treats visitors badly it will remove or retitle the link at the next reasonable edit of the page.
Some browsers carry a setting that tells a site not to track the visitor across the web. The public pages of the dispatch works are built to serve information rather than to chase a person with advertising. There is no cross site advertising network pulling data out of the site, and therefore there is little for the do not track signal to switch off.
The Company does not run interest based ad profiles built from its own pages, and it does not hand a visitor email to an ad vendor so that the reader can be followed elsewhere. If a third party measurement tool ever changes its practices, the Company will review the change before it runs on the site.
Where a browser blocks cookies or sends a signal that the visitor prefers less tracking, the site still works in full. Reading the service pages never depends on being watched.
The Company may revise this policy to reflect a new service, a change in the law, or a better way of doing things. Any revision is dated at the top of the page so a reader can see that the text is current. Material changes, such as a new kind of data or a new reason for sharing, are announced more visibly and, where the law requires, are offered for fresh consent.
An earlier version is never quietly swapped out while a visitor keeps flowing supplies under old assumptions. The date shown under the title of this page is the date of the current version, and the history of the wording before that date can be requested from the office.
Continuing to use the site after a new version is published means that the visitor accepts the revised wording. A visitor who does not accept a change may stop using the service pages or ask the Company to delete their earlier data.
Questions, requests, and corrections about privacy reach the Company through the dispatch desk. The team welcomes a plain note and answers without a sales pitch. A privacy request gets the same fast attention as an urgent fleet patch.
Please say which part of the works your question concerns, for example the public site, a recorded dispatch line, or a marketing note. That single sentence lets the office give a precise answer on the first try rather than a vague one that sends you around the building.